Helpful information
What is The Self-Care Experience?
The Self Care Experience is a customizable personal spa day tailored for your taste, popular for birthdays, anniversary surprises, or just to relax.
HOW CLEAN ARE THE TIKI TUBS?
We have a staff assigned to deep clean the private rooms, service areas, and the tiki hot tubs after each guest, and our water and chlorine are changed and filtered daily.
HOW MANY GUESTS CAN I HAVE AT MY SPA PARTY?
Our private dressing room lounges can accommodate up 20 guests combined. Therefore, your self care celebration can have 1-20 guests.
WHAT SHOULD I BRING?
Other than swimwear, We provide everything you need in our comfy personal room lounges from luxury toothbrushes and toothpaste to shower caps and hair ties, we've got you covered. Clean Robes and Slippers are to be used but not to leave the facility, and you are allowed to bring your own of course or purchase a custom robe to take home.
CAN I BRING MY OWN BIRTHDAY CAKE?
Yes, you are allowed to bring your own cake and place it in the dressing room suite 15 minutes before your scheduled time. We also provide gourmet cakes.
WHAT IS THE REFUND POLICY?
There is a no refund on all deposits. Deposits are used to hold your spot and prepare for your customized package order. ?you can however, reschedule your reservation up to 3 times.
booking f.a.q
How do I book a reservation?
Do I need a reservation?
yes, we are by appointment only, but on rare occasions, we can take a same-day reservation to fill a last-minute cancellation spot, just text the chat line for special availability.
Can I speak to customer service via phone call?
Yes, we can answer any questions you may still have if you schedule a call from customer service during open hours, 11:00 am - 8:00 pm, or by texting 1111 to 888-771-9636 anytime with our 24 hour support.
Is The Self Care Experience a spa?
We are considered a wellness experience tour, activity center, or pop-up spa. We set up this experience in 8 different cities in the us so far.
Are overnight stays available?
yes, ask about our indoor camping experience.
Can I plan my proposal here?
We love proposals here, there are special packages, particularly for proposals please schedule a call for more information.
Can I bring a photographer?
The facility is very private there should be no one in your private lounge other than your guests and any staff that you added, but for special occasions such as bridal showers, proposals etc, we do allow time for your professional photographer to take pictures.
How long does the reservation last?
There are different duration times based on what you selected in your package but the average duration time for a personal or couple spa date is 3 hours.
I'm coming from out of town, what should I know?
We often have visitors from all over check out the experience. We are a fun wellness attraction and have made it known that we love to host anyone who visits and looking for unique things to do. Please let it be known when booking if you're from out of town, and we have special accommodations for you.
Am I able to add more guests to my reservation?
In most cases yes, but there is a cut-off time to add more people to your guest list based on availability.
What happens if my guests don't show or cancel?
Deposits for group parties are individual therefore, anyone who doesn't show up to your spa party will lose their deposit, the rest of your party will go on as normal with no penalty.
When can I pay my full balance?
Deposits are due upon booking, the remainder is due a day before your reservation via invoice link.
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Your self-care day is almost here!
Welcome to our new user-friendly booking site, if you need any help with booking or have questions, text 1111 to 888-771-9636
Customer Service Hours 11:00am -8:00pm Everyday