Helpful information
What is The Self Care Experience?
The Self Care Experience Tour is a special occasion pop-up spa and wellness center that travels to major cities to bring unique self-care services. We bring you the experience of what it's like to have a private 7000 sqft spa all to yourself. Our features include a wide range of unique services, along with exceptional room service. We are known for celebrations, date nights, self-care, bachelorettes, bridal showers, and birthdays.
WHAT IS A PRIVATE DRESSING ROOM LOUNGE?
Our private dressing room lounges are personal rooms used for meditation, changing into robes, locking your items away, and relaxing. This is also where your appetizer trays will be waiting for you, and you'll have the option to order more goodies from our in-house chef's menu. All of our private dressing rooms are meditation-themed and equipped with every amenity you need at the facility (toiletries, games, yoga mats, etc.) you'll be escorted to and from your private dressing room for services.
WHAT IS A Tiki TUB?
Our Tiki Hot Tubs are a special indoor hot tub that is made to mimic a tiki bar hut, it's unique because tropical smoothies are served from the tiki tub in the beginning of your session. Our Tiki Tubs range in size and design and are surrounded by immersive tropical decor. These sessions are fully private (only you and/or your guests occupy at one time). "PRIVATE TIKI HOT TUB SESSION" is one of the many options to choose from for our self-care packages.
HOW CLEAN ARE THE TIKI TUBS?
We have a staff assigned to deep clean the dressing rooms, services areas, and the tiki hot tubs after each guest and our water and chlorine are changed and filtered daily.
HOW MANY GUESTS CAN I HAVE AT MY SPA PARTY?
Our private dressing room lounges can accommodate up 20 guests combined. Therefore, your self care celebration can have 1-20 guests.
WHAT SHOULD I BRING?
Other than swimwear, We provide everything you need in our comfy personal dressing room lounges from luxury toothbrushes and toothpaste to shower caps, and hair ties we've got you covered. Clean Robes and Slippers are to be used but not to leave the facility, and you are allowed to bring your own of course.
WHAT IS THE REFUND POLICY?
There is a no refund policy on all deposits, deposits are used to hold your spot and prepare for your customized package order, you can however reschedule your reservation up to 2 times.
CAN I BRING MY OWN BIRTHDAY CAKE?
Yes, you are allowed to bring your own cake and place it in the dressing room suite 15 minutes before your scheduled time. We also provide gourmet cakes.
booking f.a.q
How do I book a reservation?
Do I need a reservation?
yes, we are by appointment only, but on rare occasions, we can take a same-day reservation to fill a last-minute cancellation spot. just give us a call for special availability.
How far in advance should I make my reservation?
We are typically booked out about 2 weeks in advance, but check our booking availability to see if your desired date is available, you can do this by choosing the "book a visit" tab.
Can I speak to customer service via phone call?
Yes, we can answer any questions you may still have if you call the front desk.
888-771-9636 Business hours Mon-Sun 11:00 am - 8:00 pm
Is The Self Care Experience a spa?
We are considered a wellness experience tour, activity center or pop-up spa.
Are overnight stays available?
no.
Can I plan my proposal here?
We love proposals here, there are special packages, particularly for proposals please call the front desk for more information.
Can I bring a photographer?
The facility is very private there should be no one in your private lounge other than your guests and servers, but for special occasions such as bridal showers, proposals etc, we do allow time for your professional photographer to take pictures.
How long does the reservation last?
There are different duration times based on what you selected in your package but the average duration time for a personal or couple spa date is 2.5 hours, again this changes based on factors such as add-ons or how many guests are a part of your spa party.
I'm coming from out of town, what should I know?
We often have visitors from all over check out the experience. We are a fun wellness attraction and have made it known that we love to host anyone who visits and looking for unique things to do. Please let it be known when booking if you're from out of town, and we have special accommodations for you.
Am I able to add more guests to my reservation?
In most cases yes, but there is a cut-off time to add more people to your guest list based on staff and availability.
What happens if my guests don't show or cancel?
Deposits for group parties are individual therefore, anyone who doesn't show up to your spa party will lose their deposit, the rest of your party will go on as normal with no penalty.
When can I pay my full balance?
Deposits are due upon booking, the remainder is due at the front desk via cash, card, or gift card.
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Front Desk Hours 11:00am -8:00pm everyday